• 3303 FM 1960 W., Suite 350G, Houston, TX 77068
  • info@alphasolutions360.com

Privacy Policy

Our Policy

Our policy is dedicated to protecting the information of every client who visits our websites. Our primary commitment is to uphold a strong sense of privacy for all our clients. The privacy policy outlines how we collect and utilize your data to deliver the best services. The information is gathered with the explicit consent of our customers and clients for various purposes, including promotional strategies, advertisements, informative mailings, and more that we offer.

In the event that any of our customers or clients decide not to continue working with us, rest assured that the data you have provided will continue to be safeguarded in accordance with our policy.

Information We Collect

The data collected by Alpha Solutions 360 is essentially a means of self-assessment, gathered with the purpose of improving service quality and delivering information that aligns with your primary interests. This collected information helps us understand how many new customers we’ve acquired and what drew them to explore our offerings.

Most importantly, Alpha Solutions 360 gathers this data to enhance our services and offer you information and services tailored to your specific interests. Additionally, your information is utilized for analysis and performance measurement. For instance, aggregate data provides insights into the number of visitors we’ve attracted and how they navigate our websites.

Personal Data Collection and Communication

The information we collect from our customers and clients is entirely provided by them on a voluntary basis. The way customers present their data may vary depending on the type of service they choose.

For instance, customers may choose to share their credit card information with us when signing up on our website or providing it over the phone. Our payment processing is handled by third-party services such as PayPal, 2Checkout, Authorize, and Stripe. These mentioned companies do not retain, share, or store your data; their role is solely to facilitate the billing of our services.

If a customer or client wishes to run a promotional campaign, we may request certain information, including their name, physical location, address, credit card details, and other relevant information, to complete the task. This information is typically collected during the registration process.

We require your email address to send you pertinent information about the services you’ve chosen. Your email is also used to keep you informed about our upcoming plans and projects that may be of interest to you. However, every promotional message we send includes an option to unsubscribe, or you can unsubscribe by sending an email to unsubscribe@alphasolutions360.com.

We may need your contact details for such emails, such as email address, phone number, location, and business name. Please include “promotional messages opt-out” in the subject line when sending an email. When opting for our services, you can provide your credit card information online or over the phone. Our payment processing is conducted by third-party providers like PayPal, 2Checkout, Authorize, and Stripe.

Data You Provide

Our policy explicitly prohibits any linkage of customer-provided information with the data on the website. The information you provide during the registration or sign-up process is solely used to furnish you with pertinent details about our services. In the event of any changes to your personal information, you can rectify, update, or delete it by notifying us via phone or email.

Use and Protection of Personal Information

According to our policy, any information you furnish is strictly not intended for sharing; however, it may be transferred in the event of a company sale or merger. We can also share your data with our advisors. These third parties are not permitted to use your personal information for any purpose other than to facilitate our services. Nevertheless, we reserve the right to divulge your information if mandated by law. We believe that such disclosure is essential to protect our rights and comply with a legal process, court order, or legal procedure served on our website.

Data Retention

The data we collect from you is retained for a specified duration, even if the association or the assigned work has concluded. This retention applies whether you have only inquired about the service and later terminated it or whether you have used the service and the terms have been fulfilled. In any of these scenarios, your data will be retained for 4 years following the conclusion of our partnership, from the date you declined our service offer to when a service offer was unavailable.

During the aforementioned data retention period, you have the option to have your data removed from our database. This can be done by contacting us via telephone or other contact methods such as chat or email. To facilitate the removal request, please provide your name, email address, telephone number, physical location, business name, and area, and include “Remove Personally Identifiable Information” in the subject line. This ensures that we can accurately identify you and process your removal request. Please note that any personally identifiable information provided is not subject to the retention period and cannot be erased.

Third-Party Website Links

We maintain connections with various other websites, including our customers, advertisers, business partners, and associates. It’s important to note that we do not have influence over their day-to-day business operations or methodologies. Since we lack control over the policies and practices of these third-party sites, it is advisable for you to assess them independently to understand how they collect and employ personal information.

Security Information

Alpha Solutions 360 employs industry-standard security measures to safeguard the information in its possession. The data is secured through the utilization of firewalls and encryption protocols, which are integral components of our carefully designed security system. These measures are put in place to deter unauthorized access, misuse, or any unauthorized modifications of the data. Sensitive data, such as credit card information, benefits from high protection via secure socket layer (SSL) encryption during transmission. Our employees undergo training to ensure the security of your data, and both internal and external resources are subject to assessments to evaluate the effectiveness of our security protocols.

Revision Policy

Alpha Solutions 360 provides a guarantee of unlimited revisions according to the specific packages you choose. Clients can request revisions in accordance with their package without any additional charges. It’s important to note that the design and concept should remain consistent, and clients can submit revisions for any of the provided choices. Revisions on multiple options are either not allowed or may incur separate charges.

The typical turnaround time for revisions is as follows: 48 to 72 hours for logo and website design, 3 to 5 days for video animations, and the timeline for software, apps, and games may vary based on the scope of the revision. Similarly, the timelines for functionality and development revisions may also differ, depending on the extent of the work required. The timeline for revising a digital marketing strategy varies based on factors such as research, mediums, budget, and the overall size of the plan.

Protection for Children

We do not collect information from anyone who is under 13 years of age.

Changes to this Privacy Policy

Our policy is subject to change over time. When we make policy changes, we will keep our valued customers informed. Please note that we reserve the right to modify our security statement, so we recommend staying connected with our website for any updates.