• 3303 FM 1960 W., Suite 350G, Houston, TX 77068
  • info@alphasolutions360.com

Terms & Conditions

Our Terms

alphasolutions360.com (“Alpha Solutions 360”) and our associates offer services in accordance with the conditions outlined in the following five areas. We strongly advise you to review our Terms and Conditions as well as our privacy policy before opting for our services.

Acceptance of Terms and Conditions

The advertiser, specialist, or agent will provide a verbal summary of relevant payments, service terms, and our cancellation policy. These Terms and Conditions will be acknowledged by clicking the “acceptance” box and then “submit” after having the opportunity to review them. An email confirmation link will also be sent for your acceptance.

If advertisers are unable to accept these Terms and Conditions within 30 days of Alpha Solutions 360 presenting them, the offer will be considered null and void. Advertisers may request services from Alpha Solutions 360 again, but new Terms and Conditions and pricing will apply.

Three-Day Cancellation

If the advertiser does not agree to be legally bound, they have the option to express their non-acceptance to Alpha Solutions 360 within three working business days. This can be done by sending an email to info@alphasolutions360.com with the subject line “Cancellation of Services,” including the advertiser’s name, business name, email address, physical or mailing address, and location. The services will be terminated with no further obligations, provided the notification is sent before 5 PM US Eastern Standard Time. The advertiser is responsible for covering the costs of any services rendered up to that point.

However, in the event that the advertiser fails to email or communicate with Alpha Solutions 360 regarding the cancellation of services, it will be assumed that all the Terms and Conditions have been accepted and the advertiser consents to be legally bound by the Terms and Conditions of the contract.

Personal Information

Upon agreeing to the terms and conditions, the advertiser also grants consent to receive information related to their account and the services provided by Alpha Solutions 360. This information typically includes promotional messages, updates on technological advancements, and additional offers. To unsubscribe from promotional or marketing messages, please send an email to info@alphasolutions360.com with “Marketing Messages Opt-Out” in the subject line. It’s crucial that the advertiser includes their name in the email.

Regardless of whether the advertiser accepts these Terms and Conditions, any personal information provided by the advertiser will be subject to Alpha Solutions 360’s privacy policy, which can be reviewed.

If the advertiser provides contact information to Alpha Solutions 360 and subsequently either explicitly declines or fails to approve these Terms and Conditions within thirty (30) days, the services will not be provided. However, the advertiser may continue to receive Marketing Messages from Alpha Solutions 360, either following the termination or cancellation of previously provided services. As mentioned before, to unsubscribe from these promotional or marketing messages, please email us with “Marketing Messages Opt-Out” in the subject line to info@alphasolutions360.com. Make sure to include your name in the email.

Please note that any requests to unsubscribe as per the terms in this section will require a reasonable amount of processing by Alpha Solutions 360, and the advertiser may continue receiving messages during the processing period.

Description of the Services

Alpha Solutions 360 employs various online strategies and websites to promote advertisers’ businesses. Our services are essentially our products. The current “Services” offerings may change over time. These Terms and Conditions only apply to the Services requested, paid for, and provided by Alpha Solutions 360, as chosen by the advertiser.

Each Service includes marketing and maintenance services and follows the specific guidelines provided in the respective service link. The Terms and Conditions associated with each service link are exclusive to that service and do not apply to any other service offered by Alpha Solutions 360. Advertisers must adhere to the relevant Terms and Conditions for each service they acquire at any given time, in addition to these general Terms and Conditions.

In addition to the Services, Alpha Solutions 360 will provide the advertiser with an Account Information Page that can be accessed at any time to check their account status and the services offered by Alpha Solutions 360. The advertiser can determine which services are currently provided by Alpha Solutions 360 through phone, chat, or email. It’s important to note that clicks to the advertiser’s website, including those from search engines, shopping engines, content sites, etc., may include misspellings, singular/plural variations, and related search terms that Alpha Solutions 360 links to the advertiser’s advertising campaign. However, such misspellings are common in the auto-complete search engine technology era. All keyword campaigns are designed to maximize return on advertising spending through carefully chosen key terms, titles, and descriptions.

Unless the advertiser has specifically engaged Alpha Solutions 360 to create a microsite, they are responsible for the quality and accuracy of their website, landing pages, or redirect sites that connect to their ads.

Fees for Alpha Solutions 360

The advertiser has the flexibility to determine the costs and pricing of any service by reaching out via phone, chat, or email at any given moment. The fees for these services are outlined in the specific product or service Terms and Conditions pages mentioned earlier. By agreeing to these Terms and Conditions, the advertiser expressly agrees to cover the fees and pricing associated with the requested Services, as conveyed to them at or prior to the time of acceptance.

Payment

The advertiser is required to utilize one of the following two methods for payment: either a credit card that will be charged by Alpha Solutions 360 subsequently or a bank cheque made out to Alpha Solutions 360.

The advertiser grants Alpha Solutions 360, or Alpha Solutions 360’s payment service provider, permission to retain the advertiser’s financial information for the purpose of facilitating payments to Alpha Solutions 360. It is the advertiser’s responsibility to inform Alpha Solutions 360 in writing of any changes or updates to their financial information.

All payments must be made in USD, and the advertiser is solely responsible for any applicable taxes. All expenses are to be settled in accordance with the agreed-upon fee schedule or immediately upon the advertiser’s receipt of an invoice, as applicable. The advertiser acknowledges that any setup fees or one-time service payments are non-refundable.

Late Payments

Payments through a credit card or a bank account are utilized to prevent the inconvenience of late payments for both parties. However, it is the advertiser’s responsibility to ensure that Alpha Solutions 360 possesses the most up-to-date credit card or bank account details and that these methods are suitable for covering the costs associated with Alpha Solutions 360’s services.

If the payment method approved by the advertiser fails and one or more payments are made after the due date, such delayed payments will incur a late fee, which will be the greater of $150 or 10% of the total amount owed, but not exceeding the maximum allowed by applicable law. In addition to late fees, the advertiser agrees to cover all legal fees and expenses incurred by Alpha Solutions 360 in connection with efforts to collect overdue payments.

Recurring Payments and Terms of Agreement

If the advertiser wishes to choose the contract duration for any of the Services at any point or requires additional details regarding the amount or expected date of any subsequent recurring payment or information regarding the duration, termination, or renewal of the Services, they can easily obtain this information by making a request via phone, chat, or email.

The term for each Service will commence from the date when the advertiser accepts these Terms and Conditions. Billing will occur as a one-time payment or scheduled payment per the specific Terms and Conditions for the Services provided.

If Billing is to Include an Automatically Recurring Payment

All service fees are to be paid in advance on a monthly basis. After the initial contract term for a specific Service, the contract for those services will automatically renew for successive one-month terms, commencing on the monthly anniversary date of the advertiser’s initial acceptance of these Terms and Conditions.

Following the initial contract term’s conclusion, the advertiser can cancel the automatically recurring payment, including the associated services, by sending a notification to Alpha Solutions 360. This notification should include the advertiser’s name, business name, email address, phone number, physical location, and area and be sent to info@alphasolutions360.com with “Cancel Service” in the subject line. If Alpha Solutions 360 receives this notice no later than 5:00 PM US Eastern Standard Time at least three business days before the date of the next recurring payment, the upcoming payment will be canceled, and the Services will be terminated at the end of the current term.

However, if this notice is received within three business days of the next recurring payment, the payment will still be processed as the final payment, and the services may continue for an additional renewal term, with termination occurring at the end of that additional renewal term.

No prorated refunds will be provided for partial terms or months. For example, if an advertiser enters into a 365-day contract term with Alpha Solutions 360 and the initial sign-up date is July 15 of a given year, to terminate the services at the end of the contract term without incurring an additional month’s charge, the advertiser would need to submit a written cancellation notice by July 12. This calculation takes into account that July 12, 13, and 14 are considered business days. One-time payment offerings do not have subsequent terms since they are paid in advance, and the term is fulfilled upon the initial delivery of the Service to the Advertiser.

Early Termination Fee

In the event that an advertiser cancels services before the contract term is finished, they will be required to pay an early termination fee equal to the remaining Contract Value. The Contract Value is determined by multiplying the number of months fulfilled in the agreement or service request by the monthly fees associated with the Services. For example, if the Services have a Contract Value of $850 for a three-month term, the total Contract Value is $2500. If the advertiser cancels after the first month, the cancellation fee will amount to $1250.

Modification

The advertiser acknowledges that Alpha Solutions 360 may occasionally make changes to its standard Terms and Conditions and service offerings. Alpha Solutions 360 reserves the right to modify the pricing of these services, provided that they give the advertiser a written notice at least thirty (30) days in advance. If the agreement does not include an option for renewal beyond one month, it may automatically become a month-to-month arrangement, and the advertiser may be subject to the revised Terms and Conditions and/or pricing after receiving such notice. To mitigate these potential changes, it is advisable for the advertiser to consider entering into longer-term contracts that can help stabilize pricing and terms. Both the advertiser and Alpha Solutions 360 have the flexibility to modify the Services at any time through mutual agreement.

Access

The advertiser is granted permission to access websites owned, operated, or hosted by Alpha Solutions 360, which may require login credentials for managing their advertising account(s). The advertiser agrees not to utilize the site, its content, or disclose any specific information. The advertiser’s right to establish an account with Alpha Solutions 360 is personal and cannot be transferred to others, and they must adhere to Alpha Solutions 360’s imposed guidelines. The advertiser also commits not to employ automated scripts, robots, or spiders to access their account or monitor the Alpha Solutions 360 website and its content, except for those automated tools explicitly provided by Alpha Solutions 360.

Latency

The advertiser understands that any information or statistics they provide to Alpha Solutions 360 may not be processed immediately and could be subject to delays caused by the speed of the internet, the systems of Alpha Solutions 360, and third-party partners and search engines.

Ownership of Non-Advertiser Property

Title and complete ownership rights to the Services, including all concepts, ideas, campaign enhancements, software, and other technology related to the operation of the Alpha Solutions 360 network, bid management, task management, optimization platform, and website(s) (collectively referred to as the “Alpha Solutions 360 Materials”), shall always remain the exclusive property of Alpha Solutions 360. Ownership may also belong to specific outsourced providers or authors or to Alpha Solutions 360’s promotional partner if applicable and if the promotional partner is the rightful owner. The advertiser acknowledges that they do not acquire any ownership rights to the Alpha Solutions 360 Materials through this Agreement and will not gain ownership rights to the Alpha Solutions 360 Materials as a result of this Agreement.

Advertiser’s Site

Unless Alpha Solutions 360 explicitly provides the advertiser’s website as part of its Services, the advertiser acknowledges that neither Alpha Solutions 360 nor its Promotional Partner (if applicable) is responsible for creating, maintaining, or operating the Advertiser’s website(s). This also extends to any content or other materials that appear on the advertiser’s website(s) and all visitors to it. Additionally, Alpha Solutions 360 or its promotional partner cannot control processes such as order entry, payment processing, shipping, cancellations, returns, or customer service related to orders placed on the advertiser’s website(s).

The advertiser further agrees not to incorporate or display any content owned or licensed by Alpha Solutions 360 or its promotional partner on its website without an explicit agreement with Alpha Solutions 360.

Advertise Representations and Warranties

The advertiser declares and agrees to Alpha Solutions 360, and its promotional partner when applicable, that for the entire duration of this Agreement:

This Agreement represents a valid, authorized, and enforceable agreement in accordance with its terms.

The Advertiser is responsible for promptly responding to communications and requests from Art n Art Studios and acknowledges that any failure to respond may impact the effectiveness of the Services.

Any data, content, or images provided or to be provided by the advertiser (or their representatives or agents) for the Services will be appropriate and authorized for the advertiser’s use, and the advertiser has the legal right to use such data, content, images, or information.

The advertiser is the rightful owner or authorized representative of the website(s) for which services will be rendered unless the site is created and supplied by Alpha Solutions 360.

The advertiser’s website and any data, content, images, or information furnished to Alpha Solutions 360 will not be misused and are subject to the rights of third parties, including but not limited to copyright, patent, trademark, trade secret, privacy, or publicity rights. The content will not involve consumer fraud, product liability, breach of contract, harm, or injury to any person or entity and will not include offensive, derogatory, hostile, or threatening content. The content will be free of viruses and will not contain promotional content, spyware, adware, or other advertising or data collection software, malicious links, hate speech (whether based on race, gender, religion, nationality, disability, sexual orientation, or age), or any illegal activities.

Advertiser Covenants

The advertiser additionally agrees to undertake the following actions:

The advertiser will not hold Alpha Solutions 360 or its affiliates and promotional partner responsible or liable for the actions of visitors who access the advertiser’s website(s) through the Services.

If the advertiser was referred to the Services by or through Alpha Solutions 360 partnership promotion, and the Promotional Partner is a beneficiary of these Terms and Conditions, the advertiser consents to Alpha Solutions 360 sharing all acquired information, including product performance data, with the Promotional Partner. The Promotional Partner will have the same rights to access and utilize this specified information as Alpha Solutions 360.

If the services requested from Alpha Solutions 360 include paid search management and are carried out through an existing account rather than Alpha Solutions 360 account, the advertiser will grant Alpha Solutions 360 exclusive administrative access to the specified account. The advertiser may retain read-only access, but this is necessary for Alpha Solutions 360 to effectively perform the Services.

For a period of one (1) year following the termination of the Agreement, the advertiser will refrain from (a) soliciting the employment of any Alpha Solutions 360 employee or independent contractor, (b) inducing or supporting any employee or independent contractor engaged by Alpha Solutions 360 to terminate their employment with Alpha Solutions 360, or (c) intentionally interfering with the employment relationship between Alpha Solutions 360 and any of its employees or with any relationship between Alpha Solutions 360 and any independent contractor providing services to Alpha Solutions 360. However, general employment solicitations (e.g., through job boards or general advertisements) and any employment relationship established as a result of responses to general job solicitations will not be considered a violation of this advertiser Covenant.

If the advertiser offers or promotes prohibited or age-restricted products and/or services, the advertiser will: (i) implement age verification on its website’s homepage and in the sales process in compliance with all applicable laws and regulations; (ii) refrain from offering such products and/or services in jurisdictions where they are prohibited or restricted in any way; and (iii) agree to indemnify Alpha Solutions 360 against any claims, losses, damages, fines, penalties, or similar actions that may be sought, assessed, or imposed as a result of the Advertiser’s sale or promotion of such products or services.

Advertiser Indemnification Obligations

The advertiser agrees to reimburse, defend, and protect Alpha Solutions 360, its delivery partners including promotional partners, their respective licensors and licensees, and affiliated companies, as well as any of their individual officers, directors, employees, agents, and representatives (collectively referred to as the “Repaid Parties”), against all claims, actions, liabilities, losses, costs, damages, and expenses (including reasonable attorney’s fees) that they may incur as a result of any claims, suits, or proceedings (collectively referred to as a “Claim”) arising from, but not limited to, defamation, invasion of privacy or publicity, copyright infringement, trademark infringement, or other violations of any third-party rights, fraud, false advertising, misrepresentation, product liability, or violation of any law, statute, ordinance, regulation, or rule worldwide in connection with Services performed on behalf of the advertiser, the advertiser’s clients’ website(s) or content therein, the advertiser’s conduct, acts or omissions, or any alleged or proven breach by the advertiser of any term, condition, agreement, representation, or warranty contained herein.

This indemnification excludes any claim arising solely from the acts or omissions of an Indemnified Party as to that specific party. An Indemnified Party will notify the advertiser of any claim, action, or demand for which indemnification is required. An indemnified party will have sole discretion in selecting or rejecting the legal counsel that the advertiser employs to defend the Indemnified Party. The advertiser may not settle any claim or matter concerning the liability or fault of an Indemnified Party without the prior consent of the concerned party. An indemnified party will have the right to defend a claim and/or to be represented by counsel of its own choice at its own expense. Without limiting any rights and remedies under applicable law, Alpha Solutions 360 will have the right to offset any liability of the advertiser regarding a Claim against any funds held by Alpha Solutions 360.

Limitation of Liability and Warranty Disclaimer

The advertiser agrees not to hold Alpha Solutions 360 or the promotional partner responsible for any errors in content, omissions, consequences, damages, expenses, refunds, or any other issues that may arise from any disruption of service or other unavailability of the Internet or the website(s where the advertisements are displayed for reasons beyond control.

Furthermore, the advertiser acknowledges and accepts that errors or mistakes in the execution of the Services, including typographical errors or miscommunications, do not entitle them to a refund. The advertiser will promptly notify Alpha Solutions 360 and provide a reasonable time frame for Alpha Solutions 360 to rectify any identified errors or omissions. Since Alpha Solutions 360 relies on third parties for certain information, Alpha Solutions 360 does not provide any guarantees regarding the accuracy, quality, or completeness of such information. In no event shall Alpha Solutions 360, or the promotional partner when applicable, be held liable for any consequential, special, lost profits, or other damages arising under this Agreement.

Additional Assistance

If the advertiser requests or acquires any additional assistance, such as tracking codes or modifications to the advertiser’s website(s) in relation to the Service, the advertiser agrees to grant Alpha Solutions 360 access to carry out the requested or purchased additional assistance. The advertiser acknowledges that any extra assistance provided by Alpha Solutions 360 is also subject to the liability limitations outlined in this Agreement.

Choice of Law

EXCLUSIVE JURISDICTION: This Agreement will be interpreted in accordance with the laws of the United States of America, and the parties mutually agree that in the event of any dispute related to this Agreement, jurisdiction will be exclusively established in a competent court within the United States of America.

Headings

Section headings are not to be regarded as part of this Agreement and are not expected to provide a comprehensive and accurate description of its contents.

WAIVER: If one party overlooks a breach of any provision in this Agreement by the other party, it does not imply an ongoing waiver. A waiver of any breach or default of this Agreement by either party does not extend to other breaches or defaults of this Agreement.

ENTIRE AGREEMENT: This document, along with any other materials, documents, understandings, or agreements referred to herein, and any exhibit, schedule, or additional document attached hereto, constitute the complete understanding and agreement between the parties. All previous agreements, understandings, and representations are hereby terminated and canceled in full and have no further force or effect.

Attorney’s Fees

In the event of a dispute between the parties, the party involved in such a situation, whether or not the court ultimately issues a formal decision, is entitled to recover its legal fees from the party that does not prevail.

No Third-Party Beneficiaries

If a disagreement arises between the parties, the party involved in this situation, whether or not a formal court decision is eventually made, has the right to have its legal expenses reimbursed by the party that is not successful.

Content Policy

Our content policy is a crucial element in ensuring a positive experience for our clients. For typical websites and resume designs, the client will need to supply all content, including images, headings, copy, and text. In the case of resume design, the client is responsible for providing their complete personal information, including a biography, and we do not offer any content-related services.

In the case of an e-commerce website, our Alpha Solutions 360 team will provide up to 10 to 30 sample products, and the client is expected to provide sample product information, including product name, product price, product images, and shipping policy. Content management systems (CMS) and e-commerce management will be handled by Alpha Solutions 360.

Please note that we use placeholder text (Lorem Ipsum) in the graphics for previewing layouts and visual mockups.

Refund Policy

Alpha Solutions 360 is committed to ensuring your complete satisfaction through our unlimited free Revision Policy. You have the opportunity to enhance your initial design brief at no extra cost through your account area.

If, due to a processing error, failure to meet your specific design requirements or a breach of our delivery policy, you are charged incorrectly, or your design order cannot be completed, we will refund the entire amount paid.

In the event that you are dissatisfied with any of our design services, you can request a refund within five days of the initial design completion. It is understood that you are satisfied with your initial designs if we do not receive a refund request within this five-day period. This refund policy applies to both single and Special/Combo packages.

Refund processing will follow this chart:

A full refund (minus a 10% service & processing fee) is applicable if the refund request is made before the order is delivered.

If the refund request is made within 48 hours of the initial design delivery, you are eligible for a 66% refund (minus a 10% service & processing fee).

For refund requests made between 48 and 120 hours of the initial design delivery, a 33% refund (minus a 10% service & processing fee) is available.

No refund requests will be accepted after 120 hours of your initial design delivery. However, as we are committed to 100% customer satisfaction, we encourage you to contact us immediately to address any concerns.

If no action is taken by the customer after the initial concept delivery (48 hours) or revised concept (72 hours), we will consider it as 100% satisfaction.

All refund requests should be communicated to our support department. Alpha Solutions 360 reserves the right to approve or disapprove refund requests on a case-by-case basis based on your user agreement and any potential violations.

How to Claim Your Refund

Refund requests will be processed according to the following procedure:

Initiate your refund request by contacting us through phone, chat, or email, and specify your concern.

We will make every effort to address your concern promptly through our revision policy. If a resolution is not reached, our refund department will send you an email regarding the refund request.

Upon refund, the design rights will be transferred to Alpha Solutions 360, and you will no longer have the authorization, whether directly or indirectly, to use any version of the design provided by the company. It’s important to note that:

As the design rights will be transferred to the company, you will forfeit any rights to use, own, or display the design, along with any associated content, work product, or media.

Alpha Solutions 360 will collaborate with Government Copyright Agencies to share Copyright Acquisition information for the refunded designs, which will restrict the reuse of these designs as original designs in the future.

Quality Assurance Policy

To ensure your expected satisfaction, our designers tailor their work to meet your specific requirements and preferences. The designs are crafted following thorough research and scrutiny, guaranteeing their quality and uniqueness.

We are committed to delivering 100% satisfaction, and our free multiple revisions guarantee is in place to make sure you are completely content. We continue to refine the design until it meets your full approval. Additionally, if needed, we offer complimentary coordination with your printing company.

Delivery Policy

All design order files are uploaded to the Account Area on the date specified in the “Order Confirmation.” Additionally, a notification email is sent to inform the client that their design order has been delivered to their designated account area. Please note that all processes related to revisions and refunds are contingent upon the date and time the design order is made available in the client’s account area.

We typically deliver our initial customized design orders for logos, websites, and branding materials within 2 to 3 days after receiving the order. The delivery timeline for software, apps, mobile games, and animation storyboards is extended to 3 to 5 days, and clients are notified via email. The delivery time for digital marketing strategies varies depending on the complexity of research, chosen mediums, budget considerations, and the overall size of the plan.

Revision Policy

Alpha Solutions 360 offers a guarantee of unlimited revisions based on your specific package. Clients are allowed to request revisions according to the package’s terms, and there will be no additional charges for this service. It’s important to note that the design and concept will remain the same, and the client can choose one of the provided options for the revision. Requesting revisions on multiple options is either not allowed or may incur separate charges.

The standard turnaround time for revisions is typically 48 to 72 hours for logo and website design, 3 to 5 days for video animations, and may vary for software, apps, and games depending on the scope of the revision. Similarly, the timelines for functionality and development revisions may also vary based on the extent of the work required. The timeframe for revising a digital marketing strategy is contingent on factors such as the depth of research, selected mediums, budget considerations, and the overall size of the plan.

Ownership of the Work

Upon acceptance of an artwork and the full payment being made, the client becomes the sole owner of all rights to the paid artwork. This includes the transfer of all claims and copyrights associated with the design to the client.

Copyrights and Trademarks

The client maintains complete ownership of the logos, drafts, and all associated materials. The Website, however, is granted the exclusive right to use the logos for promotional purposes, including their inclusion in our portfolio, but is strictly prohibited from selling or using them for profit without explicit permission from the client.

The client has the authority to use the design, graphics, logos, and text as they see fit. The Website is expected to use the logos in an ethical and lawful manner that does not harm the client’s reputation and integrity.

Record Maintenance

We maintain a record of your completed design once we deliver the final files to you. If you ever need the final files again in the future, we can provide them upon your request. This data will be kept for a duration of 6 months, after which the files will be permanently removed.

Communication Policy

You acknowledge and agree that Alpha Solutions 360 cannot be held responsible for any communication originating from email addresses that do not belong to our own domain, specifically those not ending with “…@alphasolutions360.com,” and for any toll-free numbers not listed on our website. Alpha Solutions 360 will not be held liable for any harm or damage resulting from such correspondence. Our responsibility only extends to communications made through email addresses within our domain or through toll-free numbers that are explicitly mentioned on the Alpha Solutions 360 website.